A Note Letter from LUME's Founder
LUME began as a quiet spark, a feeling that there had to be more. In this letter, Coco shares the journey behind the shine: walking away from a life that looked...
Shipping information
✧ Where We Ship
We currently ship within New Zealand and Australia.
If you’re based elsewhere and hoping to order, we’d love to hear from you — send us a message at care@lumejewellery.com. We’re working on expanding and take every request to heart.
✧ Processing Time
All orders are packed with care and typically processed within 1–3 business days. You’ll receive a confirmation email with tracking once your parcel is on its way.
For pre-orders, shipping will begin early to mid-May. As soon as your piece is ready, we’ll send you an email with tracking details. Thank you for your patience while we prepare something truly special for you.
✧ Estimated Delivery Times
New Zealand
Standard: 1–5 business days
Australia
Standard: 3–7 business days
Rural areas may take a little longer — we’ll always provide tracking so you can follow every step.
✧ Shipping Rates
New Zealand
– Shipping is free on all pre-orders
Australia
– Free shipping when you spend $200 NZD or more
✧ Tracking Your Order
Once your order ships, you’ll receive a tracking link via email.
If you haven’t received it or need help, email us at care@lumejewellery.com — we’re always here to help.
✧ Packaging
All LUME pieces are packaged with intention, from our soft-touch ring boxes to recyclable outer packaging. Our materials are thoughtfully chosen to protect your jewelry and the planet.
Every order also contributes to planting a tree, a small way to give back while you wear your light.
