✧ Where We Ship

We ship worldwide.

If you’re outside New Zealand or Australia, send us a message at care@lumejewellery.com and we’ll make it happen.

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✧ Processing Time

All orders are packed with care and typically processed within 1–2 business days. You’ll receive a confirmation email with tracking once your parcel is on its way.

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✧ Estimated Delivery Times

New Zealand

Overnight Express Shipping: 1–2 business days

Australia

DHL Express Shipping: 1-2 business days

Rural areas may take a little longer, we’ll always provide tracking so you can follow every step.

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✧ Shipping Rates

New Zealand

- Overnight Express Shipping: $6.95 on all orders below $100 NZD

- Free Express Shipping when you spend $100 NZD or more

Australia

- DHL Express Shipping: $20 on all orders below $200 NZD

- Free express shipping when you spend $200 NZD or more

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✧ Tracking Your Order

Once your order ships, you’ll receive a tracking link via email.

If you haven’t received it or need help, email us at care@lumejewellery.com — we’re always here to help.

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✧ Packaging

All LUME pieces are packaged with intention, from our soft-touch ring boxes to recyclable outer packaging. Our materials are thoughtfully chosen to protect your jewelry and the planet.

Every order also contributes to planting a tree, a small way to give back while you wear your light.